Frequently Asked Questions

  • Are You Pet Friendly?

    No, we are not pet friendly lodges.

    We do not allow pets in any of our lodges.

    Thank you for abiding by our terms and conditions.

  • Can children stay?

    Weardale Holiday Lodges are adults only lodges.

    We do not accommodate for children or younger babies.

    While we do welcome guests from 14 years of age onwards, our lodges are designed for adults to enjoy a relaxing break away.

    There are no facilities for children on our site.

    Thank you for abiding by our terms and conditions.

  • When is my balance due?

    If you have paid a deposit then your balance is due 3 weeks prior to your arrival date.

    If you have booked within 3 weeks of arriving full payment is required upon booking.

    To pay your booking please use the ‘manage my booking’ tool on our website or contact us on 01388 517 4189

    Please note we reserve the right to cancel your booking if the balance is not paid on time, please see t’s and c’s for our cancellation policy.

  • What’s Included?

    • Milk
    • Snack selection
    • 1 bottle of prosecco
    • Tea, coffee, sugar
    • Salt & Pepper
    • Cutlery
    • Pans and cooking trays
    • Electric Kettle
    • Crockery
    • Cups & glasses
    • Washing up items & bin bags
    • Tea-towels
    • 1 bath towel per person per night
    • Hand towels
    • 1 gown per person
    • Toilet rolls

  • Who do I advise of any special requirements?

    Upon booking a lodge through the website you may advise of any special requirements – alternatively you can email us at [email protected]

  • Is there Internet or WiFi?

    We have a high-speed fibre broadband connection to the site which provides complementary Wi-Fi in each lodge.
    Due to our remote location we sometimes experience downtime with our service, which is beyond our control.

    Please see our main Terms & Conditions for full Wi-Fi Ts&Cs

  • I have lost some property during my stay?

    If something has been lost during the stay, contact us by email and we can help you locate this.

  • Do you supply towels?

    We supply one bath and one hand towel per person per day.

  • Can large groups stay?

    We unfortunately are unable to accommodate for Stag/Hen parties or large groups which consist of more than 4 people.

    Same group bookings of multiple lodges is not allowed.

  • Is smoking allowed?

    There is no smoking allowed inside the lodges.

    We provide smoking rubbish bins outside the lodges.

  • Is there a bar on-site?

    We don’t have one on site but there is one in Eastgate which is within walking distance.